• Your phone call will always be politely answered in person during office hours (8.30am - 5.30pm, Monday to Friday) using the full Chem-Dry name.
• You will be visited and receive a written quotation within FIVE working days of your enquiry. (This does not apply where you have had Chem-Dry do exactly the same work previously. For this work you will be given a quotation over the phone).
• When you receive a quotation you will be made aware of the basic Chem-Dry services, i.e. Carpet, Upholstery and Curtain cleaning, Protectors, Spot Remover and consumables.
• A pre-test and full inspection will be carried out on all items you would like cleaned, and the results will be recorded on your quotation.
• Your job will be completed within 10 working days of accepting the quotation, unless you prefer otherwise.
• When the work has been completed, you will be asked to sign an invoice stating that you are satisfied with the standard of work performed.
• After completion of cleaning, you will be left some promotional literature. We may write to you informing you of promotions.
• You will be impressed by the neat, professional and clean appearance of all Chem-Dry employees and representatives.
• All Chem-Dry vehicles will be in good and clean condition inside and outside and all vans will be professionally sign-written.
• After cleaning you may be contacted by our Quality Control Dept. to ensure we maintain our quality standard.

If you are not completely satisfied with our service we will put it right or refund your money.